Exclusive hire bookings – please see bottom section for hotel room bookings
Arrivals and departures are normally on a Sunday, though this is not essential. The property must be vacated by 10:00am at the very latest on the day of departure. Arriving guests may occupy the house from 5pm.
Accommodation is limited to a maximum of 20 guests. Children over three years old are considered full occupants. No pets are allowed without special permission.
Reservations can only be confirmed after payment of the 50% deposit.
Payment can be made by bank transfer or credit card over the phone or (whatsapp) . The 50% is payable on reservation. The 50% balance is payable at least 8 weeks prior to arrival. Extra maid and cook services as well as costs for breakages should be settled directly with the staff.
Cancellation of your exclusive hire booking for any reason must be notified in writing by email. The cancellation will take effect from the date the written notice is received and will be the subject of certain charges according to the notice given.
The Following cancellation charges apply depending on the number of days the cancellation takes place before your stay. These charges do not apply if you have a special Covid 19 special agreement.
Upto 60 days before arrival – 50%
within 60 days of arrival – 100%
Damage to the property
An additional breakages deposit of £300 will be required alongside the final payment and will be returned 1 week after your stay providing there are no breakages. Guests must inform us of any damage done to the property during their stay. This may result in the signing of a document as required by our insurance company.
Insurance: All guests are strongly recommended to take out their own travel and health insurance covering all members of their party. We regret that we are unable to accept any responsibility towards any insurance claims made by guests for whatever cause. Any valuables left at the property are done so entirely at the owner’s risk.
Telephones: A telephone is available to clients on request. Mobile phone coverage is available although due to the mountainous terrain some phone systems do not work so well.
Driveway: The house is reached via a 4 km steep track. Guests should make sure that they hire a suitable car for this kind of rural environment. Though a 4 wheel drive is not necessary a high clearance vehicle is essential particularly for those who will arrive in a fully loaded car with passengers and luggage
Linen: Linen is provided in the rental and is changed at the start of the week. Beach/Pool towels, cots and high chairs are available on request.
Electricity is 220 Volt AC. Clients are reminded to bring their adaptors if their home electricity supply is not European two pin.
The agreed price: Once you have booked the property the price will not change. Even if the prices subsequently change on the website.
Hotel Room Bookings policy
Check in is from 3pm
Check out 12pm
You must advise us before your stay if you require dinner and if you have any dietary requirements. all our meals are freshly prepared.
cancellation is possible upto 10 days before your arrival date after which time full payment of the room will be required. In special cases we will be able to offer alternative nights when available.
A valid credit card number and contact telephone number are required at the time of the booking
Painting Holidays at Mas de la Serra
Our contract with you. From the time we receive your signed booking form and initial payment, a contract exists between you and Mas de la Serra.
Eligibility. We reserve the right to refuse to accept a booking without necessarily giving a reason. You need to be in good health, free of infectious or contagious illness, and have a level of fitness which would not spoil other participants’ enjoyment of the holiday by either infecting them or slowing them down . By signing the booking form you are stating that you fit enough for the holiday. If during the holiday it transpires you are not able to cope adequately, or are ill, you may be asked to opt out of certain visits, or be invited to leave the holiday altogether. This would be at your own expense.
Insurance. It is a requirement of booking that you have adequate holiday insurance. Cover for medical treatment, repatriation, loss of property and cancellation charges must be included. If you are making your own flight/travel arrangements, please ensure you have insurance in place that protects you in the unlikely event of Mas de La Serra cancelling the tour.
Passports and visas. British citizens must have valid passports for all tours outside the United Kingdom. For most countries the passport needs to be valid for six months beyond the date of the tour. If visas are required we will advise UK citizens about obtaining them. Nationals of other countries should ascertain whether visas are required in their case, and obtain them if they are.
If you cancel. If you have to cancel your participation on a tour, there would be a charge which varies according to the period of notice you give. Up to 60 days before the tour the deposit only is forfeited. Thereafter a percentage of the total cost of the tour will be due:
– between 60 and 29 days: 50%
– less than 28 : 100%
If you cancel your booking in a double or twin room or cabin but are travelling with a companion who chooses to continue to participate on the tour, the companion will be liable to pay the stipulated single supplement.
We take as the day of cancellation that on which we receive written confirmation of cancellation.
If we cancel the tour. We might decide to cancel a tour if at any time up to eight weeks before there were insufficient bookings for it to be viable. We would refund everything you had paid to us. We may also cancel a tour if hostilities, civil unrest, natural disaster or other circumstances amounting to force majeure affect the region.
The limits of our liabilities. As principal, we accept responsibility for all ingredients of a tour, except those in which the principle of force majeure prevails. Our obligations and responsibilities are also limited where international conventions apply in respect of air, sea or rail carriers, including the Warsaw Convention and its various updates.
If we make changes. Circumstances might arise which prevent us from operating a holiday exactly as advertised. We would try to devise a satisfactory alternative, but if the change represents a significant loss to the tour we would offer compensation. If you decide to cancel because the alternative we offer is not acceptable we would give a full refund.
English Law. These conditions form part of your contract with Mas de la Serra and are governed by English law. All proceedings shall be within the exclusive jurisdiction of the courts of England and Wales.